Terms and Conditions 2018

On placing an order with Gladys Daisy Vintage Creations, you are agreeing to the terms and conditions as laid out below.

Our Mission (What we Offer)

At Gladys Daisy Vintage Creations, we pride ourselves on our extensive collection of mismatched fine English china tea sets, cutlery, embroidered table linen and vintage props.

Hire Packages; we offer three different vintage packages for hire depending on the occasion, the number of guests and your budget. If there is not a package to suit your requirements then please see our individual hire items list, which will allow you to create your own bespoke collection. Our aim is to work alongside you so if you have anything specific you would like then please ask as we are always sourcing new vintage items.

Styling and Setup; if you would prefer to sit back and enjoy your vintage occasion without the stress of styling and setting up on the day yourself then we offer this service.

Please take advantage of our FREE initial consultation by emailing us for further details.

Our Privacy Promise

Gladys Daisy will only use the information that you supply to us to contact you in relation to the services we provide and /or respond to any requests that you have made for us to provide you with information relating to our services, this is in line with the Data Protection Act of 1998. We will not share your details with any third party.

The Hire Period

The hire period for crockery and vintage props is 48 hours.  If you wish to arrange an extended hire period for longer than the 48 hours, please contact us in advance to check the availability of the items and the cost of the extended hire.  

Unauthorised extension of the hire period will incur a charge calculated on the current hire rate and a daily penalty rate of £45.00.

No refunds will be issued for items that are returned unused.

The hire items will remain the property of Gladys Daisy Vintage Creations at all times.  The Customer is solely accountable for any items during the agreed hire period, from the time the items are delivered to them being accepted back by Gladys Daisy.

Deposit/Payments

An invoice will be sent to you within 7 days of receiving your booking which will detail all the items ordered and the total hire cost.  Any requested amendments or queries regarding the invoice should be raised within 24 hours.

All items hired will require 50% of the total hire cost to be paid as a deposit at the time of booking to secure the order.  If the required delivery date is within five weeks of placing the order, full payment will be required.

The balance of the complete cost of the hire (including any washing up and collection/delivery charges) will be required four weeks prior to the event.  If making payment by cheque this must be cleared before goods will be released.

If payment of the balance is not received by the due date Gladys Daisy Vintage Creations reserve the right to withdrawal the hire agreement.  Items will not be delivered until the balance has been paid in full including the security deposit.

A £100 refundable damage deposit is charged at the time of hire, this will be refunded once goods have been returned to Gladys Daisy and checked for any damage or loss.  Details of the replacement charges are available in our Terms and Conditions.

Delivery and Collection

Once the items have been delivered, the Customer should inspect the goods and sign the delivery note.  In the event of any shortage or damage, the Customer will make a note of this on the delivery note at the time of delivery or collection.  If the Customer fails to do this, the goods will be deemed to have been delivered or collected in a clean and undamaged condition.

When the crockery is collected by Gladys Daisy, it must be packed as it was when delivered.  If we feel that the crockery is not safe for transit and must be re packaged then additional charges will be incurred.  The charge will be 10% of the total hire cost. Please make sure that the crockery is packed using the packaging supplied at delivery.

Gladys Daisy Vintage Creations will make every effort to deliver and collect your order at the specified times however, we will not be liable for any loss arising from any delay in delivery or collection of the hire items.

We make a delivery charge of 45p per mile within 40 miles of our office anything over this distance will be charged at 55p per mile.

Damaged Goods/Replacement Costs

Hire items shall remain the responsibility of the hirer at all times during the hire period.  

The £100 refundable damage deposit is charged at the time of the hire, this will be refunded once the items have been returned to Gladys Daisy and checked for any damage or loss.  The hirer will be informed within seven days if there is any damaged, missing or substituted items. We advise that the hirer takes the time to check items upon receipt for any damage.  Missing and/or damaged items will be charged at the replacement cost price for each item and deducted from the hirers damage deposit. If the cost of the items exceeds the £100 damage deposit, then an invoice will be issued to the hirer, which will require payment within 5 working days. Details of the replacement charges are available on our website.  

 

Washing Up

All items supplied by Gladys Daisy are clean and ready for you to use.  We offer two options, either to let Gladys Daisy do the washing up for you or if you have the facilities you can do this yourself.  Please note that our crockery is very fragile and must be washed by hand.  It cannot be put into a dishwasher or any type of commercial pot washer.  Gladys Daisy offer the washing up service at a cost of 10% of the overall hire charge.  If you would like Gladys Daisy to wash the china for you, please ensure that all excess food is carefully removed from plates and cake stands.  Cups, saucers and cutlery should also be rinsed clean. No food deposits should be left on the crockery or cutlery. If this is not carried out, then Gladys Daisy reserves the right to make a surcharge for additional cleaning of 10% of the overall hire charge.

You should be aware that the crockery is authentic vintage china and more fragile than commercial catering crockery therefore, it is the responsibility of the hirer to inform your caterer and venue of this in order to minimise breakages.  Please make sure that extra care is taken when handling.

Liability

Please be aware that items supplied by Gladys Daisy are vintage in nature, therefore old and delicate.  Gladys Daisy will not be responsible for any injury or damage caused to persons or property arising from the items, however caused.

Any employees of Gladys Daisy will not be held liable in respect of damages, injury, loss or any other damages incurred in respect of this hire, as a result of any defect or damage to the items and the customer shall satisfy themselves of the suitability, condition and placement of the hire items upon receipt.

Permission should be sought from your venue to use hired items in the first instance.

Cancellation Policy

Once a booking with Gladys Daisy Vintage Creations has been made and the deposit received the cancellation of any hire items within 12 months of the hire date will incur a percentage cancellation fee calculated on your overall hire charge.  These are detailed below:

  1. 30 days or more notice given – No charge
  2. Between 15 days and 29 days’ notice given – 50%
  3. Under 14 days’ notice given – 100%